Understanding the Basics of Microsoft Dynamics CRM Introduction to Microsoft Dynamics CRM The first step in diving into Microsoft Dynamics CRM 2013 is understanding its broad capabilities. This platform is designed for customer relationship management and offers tools that help you keep track of customer interactions, sales, and, yes, all those essential contact details like […]
Understanding the Basics of CRM What is a Phone CRM? So, let’s kick things off with the basics. A Phone CRM, or Customer Relationship Management system, is a tool that helps you manage and analyze customer interactions throughout the customer lifecycle. Trust me, once you grasp this, everything else falls into place! It’s all about
Understanding Your CRM System Getting to Know the Features When I first started using a CRM system, I realized that it’s more than just a database. There are many features that can enhance communication. Each CRM is unique. Some have built-in telephony systems while others require additional integrations. It’s essential to dive into the specific