The Limit of Tabs: Understanding the Basics What Are Tabs in Dynamics CRM? When diving into Dynamics CRM, understanding what tabs do is crucial. Tabs are basically the way to organize and access different records effortlessly. It allows users to jump from one conversation or piece of data to another without losing their place. This […]
Understanding CRM Systems What is a CRM System? So, let’s dive into what a CRM system actually is. Customer Relationship Management, or CRM for short, is all about how banks—and really, any business—manage their interactions with customers. Think of it as a digital assistant that helps track every single touchpoint with a customer. From the
Understanding Your CRM’s Capabilities Getting to Know Your Tools So the first step in my adventure with CRM systems was really diving into what they could do. It’s amazing how many features these platforms pack in! Each CRM has its own quirks, but some features pop up across the board—like automating tasks at specific times.
Understanding the Needs of the Bank Identifying Specific Goals When talking about implementing a CRM system in a bank, the very first step is to understand what the bank actually needs. Every institution is unique, so what one bank might require could look totally different from another. From my experience, engaging key stakeholders early on