Understanding Your CRM System Getting to Know the CRM Interface Alright, let’s start off with the basics of your CRM interface. When you dive into the software, it can feel overwhelming – trust me, I’ve been there! But once you get the hang of things, it’s like second nature. Look for the dashboard; this is […]
Customer Satisfaction Improvement Understanding Customer Needs Over the years, one of the clear indicators of a successful CRM program I’ve noticed is how well we understand our customers’ needs. It’s essential to listen to customer feedback and honestly assess it. By implementing a structured way to gather insights, we’re not just reacting but proactively meeting
The Launch of Promys CRM A Brief Background In my experience as a marketer, understanding when a product hits the market is key to evaluating its relevance. The Promys CRM Program was launched back in 2008, offering businesses a robust tool specifically designed to streamline customer relationship management. This program was groundbreaking at the time
Identify Your Objectives Understanding the Why Before diving into the nuts and bolts of a CRM program, I always start by asking, “What’s the purpose?” Knowing the “why” keeps everything focused. Some businesses want to boost sales, while others aim to improve customer service. It’s crucial to define clear goals so you can measure success