Understanding Your Business Needs Identify Your Objectives Before diving into CRM, I always start by figuring out what my business truly needs. It’s like going grocery shopping without a list—you might end up with a cart full of stuff you don’t even need! I sit down and list out my objectives. Am I trying to […]
Understanding CRM and Its Benefits What is CRM? Let’s start with the basics. Customer Relationship Management (CRM) is a strategy that companies use to manage interactions with potential customers and existing ones. It’s all about building relationships and improving customer satisfaction. I mean, who doesn’t love having their needs understood before they even ask? Think