Understanding Zoho CRM and Its Capabilities What is Zoho CRM? Before diving into writing functions, let’s chat a bit about what Zoho CRM actually is. In my experience, it’s a cloud-based customer relationship management platform that streamlines your sales, marketing, and support processes. You get tools to manage leads, track customer interactions, and analyze your […]
Understanding the Audit History Concept What is Audit History? Alright, let’s start with the basics. Audit history, simply put, is a record of all the changes that happen in a system. Think of it like a diary for your software—every important event gets documented. In the context of a CRM, this means tracking interactions with
Identifying Workflow Activities Understanding Workflow Activities So, let’s dive into the world of workflow activities (WFA). In any CRM system, like MS CRM, workflow activities are the building blocks that help track processes. They are those little nuggets that allow you to automate tasks based on triggers or conditions. Imagine you’ve created a case for