Understanding Your Needs Identifying What You Need from Your Invoice So, first things first, when I started creating invoices from my CRM in Zoho, I realized that I had to clarify what I really needed. Not just any ol’ invoice would do! It had to reflect my brand, look professional, and include all the appropriate […]
Customer Satisfaction Improvement Understanding Customer Needs Over the years, one of the clear indicators of a successful CRM program I’ve noticed is how well we understand our customers’ needs. It’s essential to listen to customer feedback and honestly assess it. By implementing a structured way to gather insights, we’re not just reacting but proactively meeting
Enhancing Communication in the Cockpit Understanding the Importance of Clear Communication When I first entered the cockpit, one of the biggest lessons I learned was that clear communication could literally be the difference between life and death. In an environment where split-second decisions matter, having concise, unambiguous dialogue is essential. CRM principles emphasize this need,
When it comes to understanding how the Four P’s—Product, Price, Place, and Promotion—play a role in Customer Relationship Management (CRM), I find it super fascinating. My experience tells me that these elements not only support traditional marketing but also provide valuable insights into a company’s CRM application. Let’s dive into each of these aspects and
Understanding CRM Basics What is CRM? When talking about CRM, or Crew Resource Management, it’s essential to know exactly what we mean. This isn’t just some fancy jargon. It’s all about how we use our team by optimizing communication, decision-making, and teamwork. In flying, this means everyone – from pilots to cabin crew – has